Our Telephone Number is Merging
Telephone System Changes and Update
After taking on board patient feedback the practice would like to announce that starting
on the week beginning the 15th of February 2016 the practice will be developing the
phone system to implement some important changes that we hope will give you better
access to us here at the surgery. As part of this change the practice will be moving
to one contact number for both Burncross Surgery and High Green Health Centre.
The new surgery number for both sites will be 0114 232 9030.
Dr Rughani Gets a Gong!
Dear patients we would like to invite you all to read an open letter written by our
senior partner Dr Warren to congratulate Dr Rughani for receiving a medal from the
Royal College of General Practitioners. See the letter here.
DNA Report - December 2015
Were you struggling to book an appointment today?
In the month of December 2015 we
have had 308 patients that did not attend for an appointment.
This equates to
10 Doctor’s Surgeries of 172 appointments and
8 Nurse Clinics of 136 appointments
Help us to avoid this please by letting us have a mobile contact number so we can
send text reminders to you that can allow you to cancel your appointment via text
You Can Use The 24 Hour 365 Days A Week Cancellation Line Or Use Our New Automated
New Out of Hours Hub Service
As part of a new scheme you may be offered an appointment after 18:30 at our hub
site within the Northern General Hospital for urgent appointments. You can find a
map and directions to this hub centre by following the link here.
Thursday Afternoon Closure 12:00- 13:00
Based on feedback received from patients and in order to improve the day to day service
that we provide to our patients the practice has concluded that we need to increase
the protected time we spend with our staff on training. Therefore with effect from
week commencing 6th July 2015 we will be closing on Thursdays between 12:00 - 13:00
during this time your calls will be automatically diverted to CARE UK our ‘out of
hours’ service provider and any calls requiring a GP’s urgent attention will be dealt
with by our ‘Duty Doctor’.
We would like to thank you for your understanding in this matter.
Patient Participation Group
Thank you to everyone that attends our patient participation group meeting forums.
We hope this will be the beginning of allowing our patients to have a greater contact
directly with the surgery and would like to inform everyone that this group now has
its own section of the web site to keep you updated with what is happening in the
Patient Participation group. Please follow the link to the left or follow the alternative